This policy outlines the terms and conditions for refunds and returns of products purchased from Yahweh Online. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.
We offer refunds for products purchased from Yahweh Online within 10 days of the purchase date. To be eligible for a refund, the product must be in its original packaging and in the same condition as when it was received. We reserve the right to refuse a refund if the product is not in its original condition.
We offer returns for products purchased from Yahweh Online within 10 days of the purchase date. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received. We reserve the right to refuse a return if the product is not in its original condition.
The customer is responsible for the cost of return shipping unless the product is defective or the return is a result of our error. We recommend using a trackable shipping service and purchasing shipping insurance for the returned product.
Once we receive the returned product, we will inspect it and notify you of the status of your refund or return within 3 business days. If the product is eligible for a refund, we will issue the refund to the original payment method within 3-5 business days. If the product is eligible for a return, we will process the return within 3-5 business days.
Certain products may not be eligible for refunds or returns, such as personalized or customized products, digital downloads, or perishable goods. Please check the product description before making a purchase.
If the product you receive is damaged or defective, please contact us within 5 business days of receiving the product. We may require photos or other documentation to process your claim. We will provide a full refund or exchange for damaged or defective products.
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, the customer will be responsible for the cost of return shipping.
If you have any questions or concerns about our refunds and returns policy, please contact us at (+27) 67 407 2441 or email michelle@yahwehonline.co.za.
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